3kok Privacy Policy

1 Information provided directly

When you register an account on 3kok, log in, or use our services, we may collect the following information:

• Full name and date of birth (for age verification — for users aged 21 or older only)
• Email address and mobile number
• Residential address
• National ID card or passport details (where applicable)
• Payment information (bKash number, Nagad number, Rocket, Upay, or bank account details)
• Records of communication with our support team

2 Automatically collected information

While you use our platform, the following information may be collected automatically:

• IP address and device information
• Browser type and version
• Operating system
• Login time, session duration, and navigation history
• Information collected through cookies and similar tracking technologies

3 Information received from third parties

In some cases we may receive information about you from third parties, such as:

• Identity verification agencies
• Fraud prevention services
• Payment processing partners

These third parties operate under their own privacy policies.

1 Providing core services

3kok uses your personal information primarily for the following purposes:

• Creating, managing, and verifying accounts
• Processing deposits and withdrawals (bKash, Nagad, Rocket, Upay, bank transfer)
• Providing gaming services and bonus offers
• Age verification — services for users aged 21 or older only
• Providing 24/7 Bengali live chat support

2 Security and compliance

We use your information to meet legal obligations and ensure platform security:

• Preventing fraud and money laundering
• Implementing responsible gaming policies
• Detecting and preventing multiple accounts
• Enforcing our terms and conditions
• Meeting applicable legal and regulatory requirements

3 Service improvement and communication

We may also use your information for the following purposes:

• To improve our services and user experience
• To inform you about relevant promotions and offers (with your consent)
• Resolving technical issues and system maintenance
• Market research and analysis (in anonymised form)

1 What cookies are and why they are used

Cookies are small text files stored on your device. 3kok uses the following types of cookies:

• Essential cookies: Required for core platform functionality, such as maintaining login sessions.
• Performance cookies: Used to analyse site usage and improve services.
• Functional cookies: To remember your preferences and settings.

2 Cookie controls

You can control or delete cookies by changing your browser settings. However, please note that disabling certain cookies may cause some features of our platform to not work properly. Disabling essential cookies may disrupt login sessions or the payment flow.

1 When we share information

3kok does not sell or rent your personal information. However, limited information may be shared in the following circumstances:

• Service providers: Trusted partners for payment processing, identity verification, and technical support, who operate under strict confidentiality agreements.
• Legal obligations: To comply with court orders, lawful requests from government authorities, or applicable law.
• Fraud prevention: With relevant authorities to assist in investigations into money laundering or fraud.
• Business transfers: In the event of a company merger or acquisition, in compliance with applicable rules.

2 International data transfers

Some of our service providers may be located outside Bangladesh. In such cases we ensure that your information is transferred with appropriate safeguards in place and that the receiving party provides protection equivalent to this privacy policy.

1 Technical security

To protect your privacy, 3kok uses industry-standard security technology:

• SSL (Secure Socket Layer) encryption — all data transmissions are encrypted
• Secure server infrastructure and firewall protection
• Regular security audits and vulnerability assessments
• Encrypted payment channels and tokenisation
• Two-factor authentication (2FA) option

2 Organisational security

Alongside technology, we also take organisational measures:

• Regular data protection training for staff
• Data access controls based on the principle of minimum necessity
• Strict identity verification processes
• Rapid response plan in the event of a data breach

Please note, however, that no method on the internet is completely secure. We commit to the highest level of protection, but absolute security cannot be guaranteed.

1 How long information is kept

We retain your personal information for as long as is necessary to fulfil the purposes for which it was collected:

• Account information: For as long as the account is active and, after closure, for the period required by applicable law.
• Financial transaction records: Retained for the long term in accordance with legal and regulatory requirements.
• Communication records: For the time necessary to ensure service quality and to resolve disputes.
• Cookie data: Deleted at the end of the session or after a set period, depending on the type of cookie.

At the end of the retention period, information is securely deleted or anonymised.

1 Your rights regarding your information

As a 3kok user, you have the following rights over your own information:

• Right of access: The right to know what information we hold about you.
• Right to rectification: The right to request correction of inaccurate or incomplete information.
• Right to erasure: The right to request deletion of your information in certain circumstances (where no legal obligation applies).
• Right to restrict processing: The right to request that processing of your information be limited in certain circumstances.
• Right to object: The right to object to your information being used for marketing purposes.
• Right to portability: The right to receive the information you have provided in a structured format.

2 How to exercise your rights

Contact us to exercise any of your rights regarding your information. We will process each request in a timely manner. Once we can verify your identity, we generally aim to respond within 30 days. In some cases, due to legal obligations, we may be unable to delete or provide certain information — in such cases we will clearly explain the reason.

1 Age limit policy

3kok's services are for users aged 21 or older only. We do not knowingly collect personal information from minors.

We verify age at registration and if we have reasonable grounds to believe that a user is under 21, we will immediately close that account and delete any information collected.

If you are aware that a minor is using our platform, please notify our support team immediately.

1 Policy Update Process

3kok may update this privacy policy from time to time. For any significant changes, we will:

• Update the "Last Updated" date at the top of the page.
• Notify registered users by email where possible.
• Display a notice on the platform.

Continuing to use the platform after the updated policy is published will be considered your acceptance of the new policy. Therefore, it is recommended that you review this page regularly.